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Highly Customized Customer Relationship Management (CRM) Solutions

Lemington Consulting designs, develops and customizes successful Customer Relationship Management (CRM) solutions including Microsoft Dynamics CRM 2016 and Microsoft Office Outlook Business Contact Manager (no longer supported in Office 2016, but still used by many companies) for clients across the United States and internationally. Lemington Consulting, as a Microsoft Gold Certified Partner with extensive expertise in developing CRM soltuions, has the systems architecture experience to help your organization implement a new CRM solution, migrate from an existing CRM application, as well as customize and integrate your CRM software to meet your business objectives.

CRM solutions can help your organization by better managing sales, marketing, and customer service operations. Sales operations can more efficiently manage leads and opportunities and provide tracking of all sales contacts including email, phone calls, and meetings. Marketing can be improved through better market segmentation as well as improved planning, execution, and tracking of marketing campaigns. Benefits in customer service can be realized through better call and case tracking, centralized management of product knowledge, and more optimal service scheduling.

The benefits of Microsoft Dynamics CRM 2016 include:

  • Microsoft CRM tailors to match your company’s existing business processes and culture, rather than force you to mold your business to the software.
  • Microsoft Dynamics CRM is designed to be a natural extension of Microsoft Office and Outlook, providing a familiar and intuitive work environment that fosters higher user adoption and productivity.
  • By working and integrating with the Office applications people use every day, Microsoft Dynamics CRM enables users to get up to speed quicker and keeps training costs low.
  • With advanced business process and workflow automation, Microsoft CRM reduces redundancy of tasks and processes. This allows users to spend more time on their job.
  • With Microsoft CRM Mobile Express, users can have all the functionality of CRM virtually anytime, anywhere. Your teams stay connected to the tools and information they need and support their customers wherever they are.
  • Microsoft CRM provides powerful tracking and analytic tools that help you monitor your business and make better decisions more quickly.
  • Microsoft CRM is priced competitively and easy to deploy and maintain, keeping future technology costs low.

For small organization not quite ready for Dynamics CRM software, they should consider Business Contact Manager for Microsoft Office Outlook as an entry level CRM application that will allow you to migrate to Dynamics CRM as your organization grows.

Regardless of which CRM software solution your organization chooses, Lemington Consulting has the expertise and experience to help your organization plan, implement, customize, integrate and maintain your CRM software solution.

Please contact us to discuss your Customer Relationship Management (CRM) software requirements, or to find out more about how Lemington Consulting can help you reach your business and financial goals.

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